Inquiries / FAQ



Sales Representatives and Product Specialists will answer your questions. Before contacting us, please check with our section on Frequently Asked Questions (FAQ).

To purchase a product or sample, ask technical questions about the product, request product information, or make other inquiries, please fill in the following form and send it to us.

Please note that we may contact you from our affiliated companies and representatives/distributors for appropriate response.

Depending on the content of technical questions, it may take some time to answer.

Please note that technical inquiries from free e-mail addresses may not be answered.



* When you submit the inquiry form, it will automatically be registered in myAKM account.  Please refer to myAKM service for further details.

* Please read our Terms and Conditions ,and Privacy Policy before using this service.  By registering your e-mail address, you agree to AKM’s Terms of use and Privacy policy.

* Your personal information will be used for the purpose of replying to your inquiry by AKM or AKM‘s authorized sales representatives and distributor(s).

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Please fill in the following form and send it to us.

Distributors / Representatives

Frequently Asked Questions (FAQ)

[A1] Please refer to the "Packing Information" page. AKM has designed its packaging in such a way that the initial quality can be maintained regardless of the transport conditions and the surrounding environment.

[A2] The packaging category, L, E1, or E2 is appended at the end of the product name at the order placement to indicate the taping direction. Please refer to the "Packing Information" page.

Example: "AK□□□□-L" "AK□□□□-E1" "AK□□□□-E2".

[A3] These are the part number that are used in-house and the products are the same as those without those numbers. Please refer to the "Packing Information" page.

Example: "AK□□□□-8" and "AK□□□□" are the same product.

[A4] AKM classifies the life cycle of our products into six levels of product status. Please refer to the Product Lifecycle Information page.

[A5] Please refer to the Product Lifecycle Information page.